At Icebreaker Holdings LLC ("we", "us", or "our"), your privacy is not an afterthought — it is foundational to how the app works. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using Icebreaker, you agree to the practices described here.
1. Information We Collect
1.1 Information you provide directly
- Account information: Your email address, first name, date of birth, and password when you create an account.
- Profile information: Photos you upload, bio, gender, occupation, hometown, height, and dating preferences (e.g. "show me" settings, age range).
- Verification selfie: A temporary live selfie captured during the identity verification step before going live. This image is used solely for verification and is not stored permanently.
- Communications: Messages sent between matched users inside the app, and any support communications you send to us.
1.2 Information collected automatically
- Location data: Precise GPS coordinates when you are in an active live session. This is required for the core discovery feature and is only collected while you have explicitly gone live. We do not track your location in the background.
- Device information: Device type, operating system, app version, and unique device identifiers (e.g. FCM token for push notifications).
- Usage data: Interactions within the app including screens viewed, features used, and session durations. This is used to improve the product.
- Log data: IP address, timestamps, and crash reports for security and stability purposes.
1.3 Information from third parties
- Firebase (Google): We use Firebase for authentication, database, cloud functions, and push notifications. Firebase may collect certain technical identifiers as part of these services. See Google's Privacy Policy.
2. How We Use Your Information
We use the information we collect to:
- Create and maintain your account, and verify your identity.
- Power the live discovery feature — showing your profile to compatible, nearby users when you choose to go live.
- Enable mutual-interest connections and in-app messaging between matched users.
- Send you push notifications about Icebreakers, matches, and messages (you can opt out at any time via device settings).
- Enforce our Terms of Service and protect the safety of our community, including investigating reports of abuse.
- Improve and personalise the app experience through anonymised usage analytics.
- Comply with legal obligations.
We do not sell your personal information to third parties. We do not use your data to serve third-party advertising.
3. Location Data
Icebreaker is a proximity-based app. When you choose to go live, we collect your precise GPS coordinates to determine which other live users are within your chosen discovery radius (30–60 metres). This data is:
- Only collected while you are actively in a live session.
- Written to a secure Firestore database accessible only by your account and our backend systems.
- Deleted or marked stale when your live session ends.
- Never shared with third parties beyond the Firebase infrastructure we use to operate the service.
Other users see only your general proximity — not your exact coordinates. We do not store a historical location log.
4. How We Share Your Information
We share your information only in the following circumstances:
- With other users: Your public profile (name, age, photos, bio) is visible to other live users within your discovery radius when you are live. Your exact location is never shown to other users.
- Service providers: We share data with Firebase/Google to operate the app. These providers are contractually bound to handle your data securely and only as instructed.
- Legal requirements: We may disclose information if required to do so by law, court order, or governmental authority, or to protect the rights, property, or safety of Icebreaker or others.
- Business transfer: If Icebreaker is acquired by or merged with another company, your information may be transferred as part of that transaction. We will notify you via email or in-app notice before this occurs.
5. Data Retention
- Account data: Retained while your account is active. Deleted within 30 days of account deletion.
- Location data: Live session coordinates are cleared when a session ends. No persistent location history is maintained.
- Messages: Retained while the conversation is active. Deleted if both users delete the conversation, or within 30 days of account deletion.
- Verification selfies: Not stored after the verification check completes.
- Reports and abuse records: Retained for up to 3 years to support safety enforcement.
6. Security
We implement industry-standard security measures including encrypted connections (TLS), Firebase Security Rules that restrict data access to authorised users only, and backend-enforced logic for sensitive operations. However, no method of transmission or storage is 100% secure. If you discover a security vulnerability, please contact us at icebreaker.support@gmail.com.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update inaccurate profile information directly in the app, or contact us for account-level corrections.
- Deletion: Delete your account from the app settings. We will delete your data within 30 days.
- Portability: Request an export of your data in a common format.
- Objection / restriction: Object to certain processing or request that we restrict processing of your data.
- Withdraw consent: You can turn off location access in your device settings at any time, which will prevent you from using the live discovery feature.
To exercise any of these rights, contact us at icebreaker.support@gmail.com.
8. Children's Privacy
Icebreaker is not intended for anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has created an account, please contact us immediately and we will delete the account.
9. International Data Transfers
Icebreaker is operated from the United States. If you are accessing the app from outside the US, your data may be transferred to and processed in the US or other countries where our service providers operate. By using the app, you consent to this transfer.
10. Changes to This Policy
We may update this Privacy Policy periodically. If we make material changes, we will notify you via in-app notice or email at least 7 days before the changes take effect. The updated date at the top of this page reflects when the policy was last revised.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Icebreaker Holdings LLC
Email: icebreaker.support@gmail.com
1723 Sanders Drive, Laramie, WY 82070
